Privacy Policy

 Privacy Policy Guidelines

A. The privacy policy must clearly explain the methods by which the company gathers, utilizes, and distributes customer information.

B. It should be readily accessible, with links available on every page, such as in the header or footer.

C. The policy must be presented on a single webpage or within a pop-up window.

D. In the section addressing information sharing, it must explicitly include: "SMS opt-in data and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes."

Additional Considerations:

• Avoid including sample full privacy policies.
• The policy must be detailed and comprehensive, addressing all facets of data collection, use, and sharing, rather than being overly broad or basic.
• Compliance is maintained if the company shares other data but excludes SMS consent and related phone numbers, as long as the specified disclaimer is present.
• PDFs are permissible for privacy policies if they are easily reachable and contain the mandatory SMS statement.

3. Opt-in Language
For website contact forms collecting consent, include a checkbox with this statement: "By selecting this box, you consent to receiving SMS messages from (company name) about (SMS Use Case). You can opt out anytime by replying STOP. For help, reply HELP to (phone number). Message and data rates may apply. Frequency of messages will vary."

Privacy Policy
Olympia Insurance Services LLC

 Effective Date: Jan 1, 2019

At Olympia Insurance Services LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with us, whether through our website, phone calls, emails, SMS, or other services.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, address, phone number, email, and other contact details.
• Business Information: Company name, fleet size, insurance renewal dates, and operational details.
• Financial Information: Billing details or payment information for insurance services.
• Usage Data: Information about how you interact with our website, emails, or SMS (e.g., opened emails or clicked links).
• Other Data: Information you provide verbally, via forms, or in documents like PDFs for risk management or claims.

2. How We Collect Information
We gather information when you:

• Request a quote or service online or over the phone.
• Sign up for SMS communications (e.g., verbally, via online/paper forms).
• Engage with our drip emails or download resources like our Trucking Risk Advisor Newsletter.
• Contact us for support or inquiries.

3. How We Use Your Information
We use your data to:

• Provide insurance quotes, policies, and renewals tailored to your trucking business.
• Send appointment reminders, billing updates, or follow-ups via SMS, email, or phone (if you’ve opted in).
• Share industry insights, such as CVSA Roadcheck updates, to help you manage risks.
• Process payments and maintain your account.
• Improve our services and communications based on usage trends.

4. How We Share Your Information
We do not sell your personal information. We may share it with:

• Service Providers: Trusted partners who assist with billing, SMS delivery, or IT support, bound by confidentiality agreements.
• Insurance Carriers: To underwrite policies or process claims.
• Legal Requirements: If required by law, regulation, or to protect our rights (e.g., fraud prevention).
  Your phone number from SMS consent will not be shared with third parties for marketing purposes.

5. Your Choices

• SMS Communications: Opt in by agreeing verbally or via forms. Opt out anytime by replying "STOP" to a text or contacting us.
• Email: Unsubscribe using the link in our emails or by reaching out directly.
• Data Access: Request details about the information we hold by contacting us (see below).

6. Data Security
We use reasonable safeguards—like encryption and secure servers—to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention
We keep your information only as long as needed for business purposes, legal obligations, or to serve you (e.g., active policies or renewals). Once no longer required, we securely delete or anonymize it.

8. Third-Party Links
Our website or emails may link to external sites (e.g., CVSA updates). We’re not responsible for their privacy practices—please review their policies.

9. Changes to This Policy
We may update this Privacy Policy as needed. The latest version will be posted on our website with the effective date. Significant changes will be communicated via email or SMS (if opted in).